Software Implementation Lead (Mining Technology)

Software Implementation Lead (Mining Technology) Are you ready to scale AI solutions for the Global Mining Industry? We are looking for a Software Implementation Lead to join our Mining Technology Operations team. This isn't just about managing spreadsheets or internal migrations; it’s about leading customer-facing deployments of advanced AI-based software at scale across some of the most complex industrial environments on the planet. As we expand our portfolio globally, we need a dynamic leader who can bridge the gap between field-deployed engineers, data scientists, and external enterprise clients. What you’ll be doing: Leading Client Deployments: Own the end-to-end delivery of software implementations into client IT/OT environments, ensuring projects are delivered on time, within budget, and to customer specifications. Managing External Stakeholders: Act as the primary technical point of contact for customer teams, steering committees, and key stakeholders throughout the deployment lifecycle. Translating Complexity: Turn client business and site requirements into clear technical specs and RFCs for our product and engineering teams. Visualising Value: Build and maintain Grafana dashboards to show our customers exactly how our AI is optimising their operations. Innovating Workflows: Leverage modern AI productivity tools to accelerate documentation, analysis, and prototyping. Risk & Account Growth: Own the project risk log, manage scope change control, and contribute to Key Account strategies to drive long-term client growth. Who you are: Client Delivery Expert: 5+ years of experience in external, customer-facing software implementations or Professional Services (B2B SaaS, enterprise software, or industrial technology). Infrastructure Savvy: Proven experience managing software integration and technical deployment directly within client network/IT/OT infrastructures. Industry Savvy: Deep understanding of the nuances of large-scale industrial enterprises (bonus points