Software Specialist

Software Support Specialist Constellation HomeBuilder Systems THE POSITION Reporting to our Customer CareManager,the successful candidate will provide software support directly to our customers. Providesfirst-level investigation to the customer andresolution for the Constellation Suite of Products. Work closely with development documenting and communicating software related issues. Accurate andtimelytracking ofallreported issuesinour cafollowing qualificationsll management tool Meets all defined service levels for unresolved problems and reassigns the ticket to theappropriateinternal/externalteam. Applies technical aptitude (operating systems, PCs, printers, remote control utilities etc.) inresolving client issues. Advises theCustomer Care Managerforsensitive Client situations. Attends andparticipatesin Team meetings. Attends CHS product training, asrequired. Makes recommendations to address problems, improveservice,and provide improvedsupport. Developsfrequentlyasked questions (FAQ) documentation. Work shifts may vary to accommodate maximum help desk coverage Attend service release handoff meetingsasrequested. QUALIFICATIONSANDSKILLS Our Software Specialistsare customer facing where we build key customerrelationshipsdelivering superior customer support for our products.The organization usually hire applicants with the belowqualification: College/University degreein Business Administration, Computer Science, or relateddiscipline. CustomerSupport Experience General Accounting/Costing knowledge Courses orExperience in Residential Construction, Commercial Construction or Property Management,Real EstateManagementand/or ITfields. Proficient in MS Windows applications. Comfortable utilizing remote access utilities such asRemote Desktop, VPN Superior analytical skills to resolve customer issues. Self-Managed and motivated withtheability to work with minimal direction in a collaborative team environment. Excellent interpersonal skills, both verbal and written Providecourteo