Solutions Architect

Who We Are: TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 160 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 6,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. What You Will Be Doing: • Work in conjunction with the Solutions Engineering team to gather and analyze configuration requirements from clients • Draft project plans containing the implementation details and timelines, including risk analysis • Ensure the deadlines of the implementation timeline are met • Coordinate with the clients´ internal teams while overseeing GlobalLink product implementation • Execute and verify the configuration tasks in GlobalLink tools based on client requirements • Act as the primary technical point of contact and point of technical escalation for clients • Assist the support team with any client configuration issues • Be involved in the life cycle of GlobalLink products by working closely with the Product Management team, reporting client technical issues and requesting new functionalities for products based on direct client exposure • Become the spokesperson of the team for one or more of our products if desired • Mentor new team members as needed • Prepare trainings and procedures to contribute to the continuous improvement of the team's work • Contribute to internal projects • Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor Who We Are Looking For: Your experience includes: • Minimum of Bachelor's degree or it’s equivalent • Minimum of 2-3 years of experience in a client-facing role • Project management and client solution implementation experience • Investigation and troubleshooting skills • Exc