Solutions Engineer/Architect

At Kargo, our mission is to build a connective tissue between the physical world of freight and the digital ecosystem used to manage it. We believe that advancements in smart infrastructure are critical to enabling a safer and more efficient future for logistics. Our loading dock sensor platform verifies all incoming and outgoing freight, aggregating data that enables shippers and carriers to efficiently manage dock operations, switch out suppliers and understand material flow in real time. We care deeply about delivering the best solutions for our customers. As a member of the Kargo team, you will have the opportunity to develop and deploy tomorrow’s hardware & software solutions and help revolutionize logistics. Responsibilities Collaborate with clients and internal teams to map the client’s journey before and after the implementation of Kargo. This includes, but is not limited to: process maps, flow charts, spaghetti diagrams, and photographed documentation of client cargo/freight types. Participate in customer facing meetings with Account Executives and Client Operations to gather data to prepare for implementation. This can include but is not limited to ROI calculations, documentation of deliverables, process enhancement and efficiency improvement suggestions. Providing industrial and software engineering support for process improvements for Kargo’s computer vision, machine learning, software stack, and compute. Field operations for future / existing customers to help create process efficiencies both pre and post Kargo installation. This could include, but is not limited to: Enhancing/streamlining the shipping and installation process of physical Kargo towers. Working with Hardware, Software, and Field Service teams to optimize the positioning of Kargo towers to maximize the utilization of industrial space in warehouses. Process mapping facility inbound/outbound processes, including shipment creation, scheduling, driver check in, check out, and operational repo