Solutions Engineer - GIS

ROLE SUMMARY The Solution Engineer is the technical bridge between Gilytics’ engineering and GIS data teams and its customer-facing functions (Sales, Business Development, Customer Success). This role turns Pathfinder’s technical capabilities into compelling, working demonstrations and trusted technical guidance for prospects and clients, covering everything from pre-sales proof-of-concepts to live technical support and customer onboarding. Tasks KEY RESPONSIBILITIES • Become a deep expert in the Pathfinder solution and its application across customer use cases • Communicate Pathfinder’s capabilities clearly and persuasively in the context of user needs • Prepare and run demo projects that showcase Pathfinder’s workflows and applications • Prepare technical documentation and contribute content for sales and marketing materials • Prepare technical offers and responses for public tenders • Provide technical support, including live support to customers • Manage and triage customer technical requests to help prioritise the product roadmap • Design and deliver customer onboarding and training activities • Perform holistic testing of the solution ahead of releases and client deployments AI & AUTOMATION, EXPECTED CONTRIBUTIONS At Gilytics, every role is expected to actively adopt AI and automation tools to improve quality, speed, and impact. Below are the specific AI/automation expectations for this position. • Use AI tools to accelerate the build of demo projects, PoCs, and tender responses • Leverage AI writing assistants to draft and translate technical documentation and proposals • Use AI-assisted support/triage tools to manage, categorise, and prioritise incoming customer technical requests • Incorporate AI-assisted testing tools into holistic solution QA to catch issues before they reach clients Requirements EXPERIENCE • Required: 3+ years of practical experience applying GIS to land, environmental, or infrastructure management • 2+ years in a customer-facing role •