Spanish Bilingual Customer Service Specialist - 2nd Shift

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team Our Customer Service Specialist supports HSN, and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume. Where You'll Work This role is remote ; job seekers must reside in Tennessee. You will work from home. What You'll Do $15.00 per hour, plus $0.60 bilingual differential. Additional shift differential and incentives where applicable. You'll assist our Spanish and English speaking customers. Busy day handling a high volume of inbound customer inquiries. Offer additional products on each customer interaction. Assist our customers with questions while personalizing the experience for each caller. Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data. Opportunity for advancement and upward mobility across the entire QVC Group family of brands. Report to an assigned Customer Service Supervisor. What You'll Bring Provide a distraction free work from home environment. 12 months or more of customer service experience. Learn and work in a virtual environment. Communicate with a variety of styles. Navigate multiple systems and screens. Follow HSN computer system requirements. Troubleshoot own technical problems (partner with IT when needed). Available to work weekends, holidays, and additional hours. This is a remote position. Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you