Specialist Customer Experience Design

Minimum requirements: Degree in Industrial or Process Engineering, Statistical Analysis or related A minimum of 3-5 years in Customer Experience Design Experience designing complex solutions for digital environments Clearly articulating concepts and rationale Proficiency in Microsoft Office Suite Responsibilities: To design customer experiences using the Steve Towers Customer Experience Management Method for the products, new concepts and innovations across the company, in brand-specific experiences, portfolio-wide strategies, and discipline focused initiatives. To design from the Moments of truth, through all levels of the customer performance landscape Key Implement Customer Experience (CX) strategy and philosophy throughout the projects and processes worked on Deliver the organisations strategy through customer experience design and redesign initiatives throughout the organisation Develop and support activities to improve customer and employee experience Participate and assist in the development and management of the customer experience transformation roadmaps Develop organizational leading and lagging indicators Collaborate with resources and internal stakeholders to ensure that the design requirements adequately reflect the defined business processes and fully lead all components of the functional business requirements Translate customer experience designs into customer requirements Represent the customer in internal meetings regarding new business initiatives and/or changes Collate and submit accurate weekly and monthly departmental reports indicating developments, feedback and achievements Champion, develop, and sustain a continuous improvement culture within the organization, division or department Promote and drive the adoption of continuous improvement and customer experience throughout the organisation. Customer Experience Design Design customer experiences using the steve towers customer experience management method Define a customer performance landscap