Specialist, People Solutions Center

Job Title: Specialist, People Solutions Center Job Description •Serve as backup support for NA Supervisors, enhancing team coverage. •Focus on securing compliance for high-risk U.S. processes, ensuring alignment with regulations. •Act as a subject matter expert to drive excellence and consistency across operations. •Report directly to me. Job Description Job Title: US Subject Matter Expert (SME) Function: People Solutions Center (PSC) Scope: United States Compliance & Programs Location: PSC Operations (US‑facing support) Role Summary The US Subject Matter Expert (SME) serves as the functional authority and escalation owner for compliance‑critical United States People Solutions processes, including US Benefits, US Accommodations, Form I‑9 Compliance, US Unemployment, and US Work Authorization. This role is responsible for ensuring accurate interpretation of policy and regulation, consistent application of best practices, operational governance, and advisor enablement across PSC teams. The departments supporting these processes operate under the oversight of Sarah Ording, and this role partners closely with leaders within her organization to ensure alignment, visibility, and risk management across all in‑scope functions. Key Responsibilities Functional & Process Ownership Act as the primary subject matter expert for: US Benefits US Accommodations (medical and religious) Form I‑9 employment eligibility compliance US Unemployment claim support US Work Authorization guidance Provide authoritative interpretation of policy, regulations, and internal standards across all supported processes Ensure consistent execution of processes across PSC teams Compliance & Governance Own, maintain, and periodically review SOPs and knowledge base documentation to ensure: Accuracy Compliance alignment Operational clarity Support internal audits, compliance reviews, and quality assessments Identify and proactively address compliance risks or gaps Partner closely with PSC leadership within