Specialist Professional Services Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Specialist Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NiCE products and services. This includes implementing, configuring, and optimizing products like Nice CXone, WFM , EEM and other CXone digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions. How will you make an impact? Technical Implementation: Installation and integration of NICE Cxone and other software solutions on site or remotely, while following defined methodology, processes, system requirements, and customer specific needs. Work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center. Ensure that all components of the technical architecture are properly integrated and implemented. Communicate and reconcile any design flaws found during the delivery of NICE Solutions. Assist customers and their vendors with configuration requirements for all NICE Integration points in their environment. Provide technical expertise of the entire NICE product suite, implementation methodology, and/or related technology. Conduct systems testing for performance and reliability. Report issues found during implementation and engage support teams for assistance, as well as escalating to higher tiers and management; as appropriate. Provide basic application overview, technical support, and technical qual