Specialist, Service Management

Job Title: Specialist, Service Management Job Description – In this role, will be responsible for the daily administration, configuration, and support of our ServiceNow platform, with a specific focus on our HR Service Delivery (HRSD) module. This role aligns with industry titles such as ServiceNow Engineer, ServiceNow System Administrator, ServiceNow HRSD Administrator or HR Systems Administrator (ServiceNow) The Role: We are seeking a highly motivated and detail-oriented ServiceNow System Administrator to join our team. This role involves a mix of administrative tasks, development of new functionalities, and collaboration with various business stakeholders to ensure the platform effectively supports our HR operations. Key Responsibilities: System Administration & Maintenance: Facilitate and execute User Acceptance Testing (UAT) and Production Validation for biannual ServiceNow version updates. Perform testing of newly deployed functionalities to ensure they meet business requirements and are free of defects. Monitor and manage issues raised by HR Operations, working to resolve them in a timely manner. Coordinate with external teams to implement fixes and new features, such as coordinating with Service Management Platform for Automated Test Frameworks (ATF) to reduce manual testing. Maintain and update important company lists, such as the VIP list, by comparing data from different systems (e.g., Fusion Master Active Report and SNow User Profile Report). Manage the ownership and configuration of various ServiceNow assets, including Knowledge Management components such as User Criteria and HR Criteria setup, assignment groups, and key dashboards for HR Operations and Knowledge Management. This includes ensuring proper access control, content visibility, and alignment with organizational workflows and reporting needs. o Creation and maintenance of system-related knowledge articles o Maintain historical files such as HR Taxonomy, List of HR Services, List of Users with