Sr. Client Success Manager

Who We Are: HelioCampus was founded with the purpose of helping college & university leaders navigate today’s growing pressures. As one of EdTech’s most steadily growing companies, our roots in higher ed ground us in the critical nature of this work. What We Do:We help our clients navigate today’s high stakes with data and Institutional Performance Management practices. Together with our clients, we chart a path to sustainability by borrowing practices from the most successful businesses. How We Do It: We approach our work with a “we’re on it” attitude that the higher ed community has come to know and expect from our team. We’re data geeks to our core, committed to simplifying the toughest challenges and operating with transparency. Our most successful team members are change agents who love a challenge. How You'll Help:The Sr. Client Success Manager (Sr. CSM) combines relationship management and sales roles to ensure client renewal, up-sell, and cross-sell goals are achieved across assigned clients. This person will provide the short and long-term success, satisfaction, and reference-ability of HelioCampus clients across all phases of the client life cycle. This team member will become a primary contact at HelioCampus that will persist as the clients move through kickoff, implementation, and operational phases and work across multiple stakeholders internally and externally. As the primary point of contact, the Sr. CSM will ensure consistent communication and expectation setting as well as any necessary escalations that might be required. What You Will Do: Responsible for renewal targets and upsell/cross-sell of additional products to a defined book-of-business. Manage and maintain client health via regular business reviews with a defined set of named accounts. Smooth and efficient transition of new business (prospects and clients) workflow from Sales to Implementation Team. Primary point of accountability and/or escalation for select enterprise and strategic custom