Sr. Consultant

ABOUT THE ROLE Accela is seeking a Senior Consultant to join our Professional Services team. The Senior Consultant plays a critical, customer-facing role that blends strong business analysis and requirements facilitation with hands-on configuration and cross-functional coordination. This role partners closely with customer stakeholders to understand business objectives and desired outcomes, then translates those needs into requirements, configuration decisions, and implementation artifacts that guide successful delivery. SPECIFIC RESPONSIBILITIES Lead structured requirements elicitation activities including workshops, interviews, and working sessions with customer stakeholders. Facilitate discussions to uncover business goals, pain points, constraints, and success criteria, ensuring alignment across diverse stakeholder groups. Document and validate functional and non-functional requirements, business rules, assumptions, and dependencies. Translate business requirements into implementation-ready artifacts such as process flows, requirements and user stories. Develop current‑state and future‑state business process flows to identify inefficiencies, gaps, and improvement opportunities. Use business process flows as facilitation and decision‑support artifacts to align stakeholders and guide solution design and implementation. Perform system configuration aligned to approved requirements and Accela best practices. Partner with technical, data, and integration teams to define, clarify, and coordinate technical requirements and dependencies. Act as a bridge between business stakeholders and technical teams, ensuring intent, constraints, and impacts are clearly understood. Guide customers toward standard solutions and best practices while balancing business needs, scope, and technical considerations. Collaborate with Project Managers to manage scope, identify risks early, and support informed decision-making. Support testing and validation activities including UAT planning,