Sr. Customer Success Manager

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale. As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers. Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better. Sr. Customer Success Manager We are seeking an exceptional Sr. Customer Success Manager to join our team. This individual will play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions. If you're passionate about delivering exceptional customer experiences and are eager to contribute to a dynamic, growing team, we'd love to hear from you. Let's talk about the role and responsibilities: • Own customer outcomes and ensure each customer receives value from Cyara ’s solutions throughout their lifecycle • Understand the value of Cyara to the customer and be able to articulate that through measurable ROI back to key stakeholders and executives • Act as a program manager throughout the entire customer journey including professional services engagements • Understand the customer pain points and strategic objectives and how they can be solved with Cyara ’s technology • Build adoption and value plans with c