Sr. Customer Success Manager

Title: Customer Success Manager, Enterprise Location: Remote- US Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System , enabling humans and AI to work together to make smarter decisions and drive consistent growth. With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate. Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future. THE OPPORTUNITY: At Salesloft, our Senior Customer Success Manager will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as the go-to resource for our valued customers. On a day-to-day basis, you will be responsible for ensuring successful product adoption and retention of key customers in the business. Specifically, you will: Build custom Mutual Success Plans to align our Salesloft strategy to the customer’s business objectives. Effectively guide customers in how to prioritize next steps on a Mutual Success Plan, managing multiple points of contact with each customer. Partner with internal teams on tasks and projects that impact the broader team. Review trends in customer data and proactively identify focus areas. Create impactful QBRs and prioritize data based on insight and the "so what" for each customer. Identify unusual trends in the data and anticipate key follow-up questions from a customer. Provide strategic guidance to customers around sales and sales engagement best practices for their use ca