Sr. Director, LillyDirect Payment Innovation & External Affairs

Job Title: Sr. Director, LillyDirect Payment Innovation & External Affairs Job Location: Indianapolis, Indiana, United States of America Job Location Type: Remote Job Contract Type: Full-time Job Seniority Level: At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us. About LillyDirect LillyDirect is Eli Lilly's direct-to-consumer pharmacy platform, bringing life-changing medicines — including GLP-1 therapies — directly to patients. We are building enterprise-grade payment infrastructure to support this mission, and we are looking for a payments leader who wants to build enterprise-grade capability from the ground up. Role Overview The Sr. Director, Payment Innovation & External Affairs owns where LillyDirect Payment Operations goes next — from the coming month through the next 18 months. This role exists to keep the function from running in place: building the roadmap for future payment services and capabilities, driving initiatives that improve authorization rates and lower processing cost, and making sure Payment Operations is prepared for whatever changes next, whether legislative, regulatory, competitive, or internal. This includes ensuring audit readiness for Payment Services. This role owns B2B vendor contracts — Adyen and future PSPs — including negotiation, renewal. The Sr. Director will also serve as the primary payments point of contact for our international affiliates as Lill