Sr. Java Developer

Specialties Human Capital Management, HR BPO, Payroll and Tax Services, PEO, Retirement, Talent Management, Human Resource Management, Tax and Compliance, Benefits Administration, Payment Solutions, Time and Attendance, Health Care Reform, ACA Affordable Care Act The Contact Center Senior Software Engineer analyzes requirements and designs, develops, tests, deploys and maintains application systems in response to enterprise needs of moderate to high complexity in the fast paced contact center environment. Required: • 4+ years of professional experience in a related field with increasing responsibility • Experience in Java & JavaScript • Effective oral and written communication skills • Team player • Great attitude Desired: • Experience in designing contact center development solutions, including integrating with ICM, telephony components, and with back-end business applications • Experience with Cisco CVP or similar IVR call flow development • Knowledge of Speech Recognition technology, preferably Nuance • Experience with telephony integration development • Analyze requirements and design solutions for projects of high complexity and risk • Review, evaluate, organize and document detailed requirements of the various stakeholders • Prepare technical design options; consult with hardware and software technicians on options and strategies • Develop, document and present design solutions and alternatives • Prepare estimates of cost, effort and duration for development tasks and activities • Design/develop solutions according to business and technical requirements • Identify and validate software and infrastructure components required to implement technical solutions • Identify and validate solution objects, functions, interfaces, dependencies, and integration points • Prepare design documentation and participate in design reviews • Translate designs into specifications for required infrastructure and application software components • Code and unit test solutions • Parti