Sr. Manager, Learning & Enablement

Be the one building AI-powered experiences where they matter most. At Genesys , we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Job Title: Senior Manager, Learning & Enablement Location: Remote U.S. - NOTE: This role may be based in any U.S. time zone. Because the position manages a globally distributed team, regular availability for meetings between 6:00am–8:00 a.m. Pacific Time is required to support synchronous collaboration across EMEA and APAC. Department: HR - Talent Development Reports To: Director of Learning & Enablement Overview The Senior Manager, Learning & Enablement leads a global team responsible for translating business and Talent Development priorities into scalable capability-building solutions. This role combines people leadership, learning strategy, performance consulting, and operational leadership to support core Talent Development programs, enterprise transformation initiatives, and selected functional priorities. The Senior Manager will build the team’s capability and capacity, establish consistent approaches to learning design and delivery, and strengthen partnerships with learning and enablement owners across Genesys . Through these efforts, the role will help accelerate adoption, improve performance, and build sustainable organizational capability. Key Responsibilities Team Leadership & Capability Development Lead, coach, and develop a small global team of learning & enablement partners, learning specialists, and instructional designers. Translate business and Talent Development priorities into clear team goals, reso