Sr. Manager, Strategic Customer Success

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro , empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future. AI Fearlessly. Sr. Manager, Strategic Customer Success Location: Remote Position Summary TrendAI is looking for aSr.Manager,StrategicCustomer Success to lead the technical advisory function driving adoption, value realization, and retention across our Vision One customer base. This is a strategic leadership role who can operate at both altitudes; setting the vision and playbook for how a team ofTechnical Advisors drives measurable customer outcomesthrough partnering with Enterprise Account Managers and Solutions Engineers in the field, while staying close enough to the work to coach through the hardest accounts personally. You'llown the connective tissue between customer technical adoption and the business metrics that matter most: consumption, retention, and expansion. Your team is the difference between a customer who bought Vision One and a customer who's built their security operations around it.You'llbe measured not just on how well your team executes, but on how well you build systems, talent, and cross-functional relationships that let adoption scale beyond any singleadvisor'sbandwidth. What Success Looks Like Your team's portfolio shows measurably higher capability adoption and consumption than the customer base overall Retention and expansion outcomes in your book of business consistently outperform benchmarks, driven bydemonstratedvalue rather than relationship management alone Your advisors are growing technically and professionally, and your team has