Sr. Software Engineer

Industry - Insurance Description: The Contact Center Senior Software Engineer analyzes requirements and designs, develops, tests, deploys and maintains application systems in response to enterprise needs of moderate to high complexity in the fast paced contact center environment. Required: 4+ years of professional experience in a related field with increasing responsibility Experience in Java & JavaScript Effective oral and written communication skills Team player Great attitude Desired: Experience in designing contact center development solutions, including integrating with ICM, telephony components, and with back-end business applications Experience with Cisco CVP or similar IVR call flow development Knowledge of Speech Recognition technology, preferably Nuance Experience with telephony integration development Analyze requirements and design solutions for projects of high complexity and risk Review, evaluate, organize and document detailed requirements of the various stakeholders Prepare technical design options; consult with hardware and software technicians on options and strategies Develop, document and present design solutions and alternatives Prepare estimates of cost, effort and duration for development tasks and activities Design/develop solutions according to business and technical requirements Identify and validate software and infrastructure components required to implement technical solutions Identify and validate solution objects, functions, interfaces, dependencies, and integration points Prepare design documentation and participate in design reviews Translate designs into specifications for required infrastructure and application software components Code and unit test solutions Participate in quality assurance and testing to achieve quality objectives Review established quality requirements and measurement metrics Perform quality assurance and testing activities according to planned schedules Apply selected testing tools and techniques Implement solu