Sr. Technical Account Manager (Altium)

Position Summary Altium is seeking a highly customer-focused and technically proficient Technical Account Manager (TAM) to support our strategic and enterprise customers across China. The TAM serves as the primary post-sales technical partner, responsible for building and delivering a scalable customer support and success framework while providing hands-on technical guidance to maximize customer value, adoption, and satisfaction. This role combines technical expertise, customer relationship management, project coordination, and service delivery excellence. The ideal candidate will proactively engage with key customer stakeholders, drive customer success initiatives, improve user experience, and ensure customers achieve their business objectives through effective utilization of Altium solutions. Key Responsibilities Strategic Customer Success & Account Management Serve as the trusted technical advisor for assigned strategic and enterprise accounts. Establish strong relationships with customer decision-makers, engineering leaders, administrators, and end users. Develop and execute customer success plans aligned with customer business goals and technology roadmaps. Conduct regular business and technical reviews to evaluate customer health, adoption, risks, and opportunities. Act as the primary post-sales escalation point for critical technical and service-related issues. Customer Service Framework Development Design and implement a comprehensive post-sales service model for enterprise customers. Develop service standards, engagement processes, governance mechanisms, and customer success best practices. Build scalable customer onboarding, training, adoption, and support programs. Establish customer success metrics, service KPIs, and satisfaction measurement processes. Drive continuous improvement initiatives to enhance customer experience and operational efficiency. Technical Consulting & Support Provide advanced technical guidance on Altium products, workflows, and bes