Staff Product Manager

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Role Overview As a Staff Product Manager on the IT Operations Management (ITOM) product team, you will serve as a highly experienced individual contributor and a recognized domain expert who thrives at the intersection of complex technology and human collaboration. This role is built for a dynamic product leader who pairs deep technical foundations with the learning agility required to navigate rapidly shifting market landscapes. Sitting as the strategic and operational linchpin across design, engineering, marketing, and sales, you will act as a true cross-functional champion. You will not only define a bold product vision but will continuously adapt it based on customer empathy, emerging technologies, and real-time feedback loops. If you possess a relentless curiosity to master new domains, a collaborative spirit that br