Staff Software Engineer

Dovetail is the Customer Intelligence Platform for the entire organization. We unify fragmented feedback from every touchpoint, including sales calls, support tickets, and research, into a single AI-powered intelligence layer that empowers every team to build, sell, and serve with confidence. Founded in 2017, we are a team of 100+ across our offices in Sydney and San Francisco, working with thousands of teams from Fortune 500 companies to the world’s most innovative startups. The best never guess. We help teams turn the noise of thousands of customer interactions into the signal required to move faster, prioritize better, and drive revenue. THE ROLE As a Staff Engineer at Dovetail, you operate as a force multiplier. Your impact is measured less by the code you write alone and more by the technical direction you set, the hard problems you unblock, and the engineers you make better around you. You'll take on our most ambiguous, highest-leverage problems, the ones that cross team boundaries and don't have an obvious owner. You'll set architectural direction for systems that process unstructured customer data at scale, and you'll make the calls that shape how we build for the next stage of growth. This is an in person-first role (4 days a week), working from our Surry Hills HQ. WHAT YOU'LL DO HERE - Set technical direction across your team, making architecture and design decisions that balance speed today against scale tomorrow. - Drive complex, cross-functional projects from ambiguity to shipped, working closely with product, design, and other engineering teams to create delightful experiences for our customers. - Raise the engineering bar through code review, system design, technical standards, and the kind of mentorship that levels up everyone around you. - Own the reliability, performance, and security of systems handling enterprise-grade customer data. Identify the technical work that matters most and make the case for it, then do the thing. - You'll maintain and f