Staff Software Engineer — Tech Lead, Backend

Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. We are looking for a Tech Lead who leads through technical excellence, not management authority. You will define backend architecture, elevate the engineering team in Beijing, and drive Conviva's AI-native platform evolution. Join us at the frontier of the agent analytics revolution, where we are defining the future of AI-native platforms. We offer a high-impact role where strategy meets technical craft, empowering you to shape our architecture while leveraging an AI-first development culture. This is a rare opportunity to join a team that prioritizes building and moving fast, backed by competitive compensation, equity, and comprehensive benefits. What Success Looks Like Own architecture for Conviva's high-scale, real-time data platform. Lead design reviews and drive key decisions on distributed systems, OLAP, and streaming infrastructure (ClickHouse, Kafka, Druid). This role operates in an AI-assisted engineering environment. We expect active, fluent use of AI coding and agentic tools as part of normal engineering workflow — not as a productivity bonus, but as a baseline. Use AI coding tools (e.g., Claude Code, Cursor, Co