Strategic Account Manager - REMOTE or HYBRID

Position Summary Ironmark is seeking a Strategic Account Manager to support franchisees and local operators participating in multi-location marketing programs. This role serves as the primary day-to-day contact for assigned locations, helping them understand available services, make informed marketing decisions, and get greater value from their investment. The Strategic Account Manager connects each location’s business goals with coordinated execution across paid media, SEO, social media, content, creative, web, analytics, print, and marketing technology. They guide onboarding, maintain proactive communication, explain performance clearly, and help local owners navigate priorities, opportunities, and challenges. The right person will bring digital agency experience, a strong understanding of multi-location marketing, and the confidence to manage a large portfolio of local client relationships. They should be comfortable advising business owners, interpreting performance, resolving concerns, and coordinating work across internal service teams. Primary Responsibilities & Ownership The Strategic Account Manager owns the day-to-day experience, health, and growth of assigned location relationships, ensuring each client receives clear guidance, responsive support, and a consistent experience within the broader brand program. Serve as the primary day-to-day contact for assigned franchisees, local operators, and participating locations. Lead recurring location meetings, performance conversations, onboarding sessions, and planning discussions. Translate each location’s business goals, market conditions, and budget into clear marketing priorities and next steps. Coordinate integrated programs across paid media, SEO, social media, content, creative, web, analytics, print, and other services. Monitor location satisfaction, engagement, program adoption, performance trends, and potential risks across the assigned portfolio. Proactively address concerns and lead difficult location