Strategic Client Manager

The Strategic Client Manager (SCM) will lead executive relationships for top enterprise clients, with deep expertise in revenue cycle management services and accountability for value realization across the broader TruBridge portfolio, including the EHR and third-party solutions. The SCM will use revenue cycle leadership experience to improve operational and financial performance while advancing EHR adoption, solution integration, and overall client outcomes. This role owns client-specific success and recovery plans, drives measurable improvements across the revenue cycle and broader solution portfolio, coordinates cross-functional execution, manages escalations and risk, supports retention and growth, and ensures clients can demonstrate value from the TruBridge partnership. Key Responsibilities: Develop and implement client success plans with defined retention, satisfaction, risk-reduction, and growth objectives. Maintain in-depth knowledge of each client’s organization and healthcare environment to strengthen strategic relationships and advance documented client outcomes. Measure client satisfaction and engagement through structured feedback, executive conversations, solution adoption, service performance, and relationship indicators. Create and maintain value realization reporting that demonstrates client ROI, supports executive business reviews, identifies satisfaction or adoption gaps, strengthens renewal decisions, and informs responsible growth opportunities. Align qualified clients with the TruBridge reference program. Own executive-level performance reviews with client financial and operational leaders, translating revenue cycle data into prioritized actions that improve cash collections, accounts receivable performance, denial outcomes, billing effectiveness, and overall financial health. Lead cross-functional TruBridge Financial Health teams and subject matter experts in diagnosing client performance challenges, establishing corrective action plans, assign