Strategic Customer Success Manager

About We Comes Before Me Corp, D.B.A. SqlDBM SqlDBM is the leading cloud-native data modeling platform designed for enterprise organizations. We empower large-scale data teams with the tools to streamline data governance, collaboration, and architecture across the modern cloud ecosystem. With an expanding customer base and strong market demand, we are growing our Enterprise Customer Success team to drive long-term value and adoption across Fortune 1000 companies. About the role As a Strategic Customer Success Manager, you are the “air traffic controller” for our largest accounts, the strategic owner of the customer relationship, orchestrating everyone who touches the account and making sure the customer always knows the business impact SqlDBM is delivering. You’ll build deep, trusted relationships with senior data leaders, translate the technical work happening in the account into business outcomes that resonate with executives, and proactively identify ways for the customer to expand their use of SqlDBM . You’ll partner closely with a dedicated Data Modeling Engineer (Technical CSM) who owns the technical relationship, and with your AE who owns all sales conversations. Your role is to surface and shape opportunities; the AE closes them. What you'll do Account Orchestration Serve as the central point of accountability for the account, orchestrating the Data Modeling Engineer, AE, Product, and Solutions Engineering to ensure the customer has a seamless experience and a unified plan. Own and manage the post-sale customer journey, ensuring enterprise clients achieve their goals with SqlDBM . Lead executive business reviews (EBRs) and success planning discussions with enterprise accounts. Track key customer health metrics, proactively mitigating risks and driving retention strategies. Strategic Relationships & Business-Impact Storytelling Build deep, trust-based relationships with C-suite, VP, and Director-level stakeholders, going beyond day-to-day project contacts. Tr