Strategic Engagement Manager

Strategic Engagement Manager About our Team You’ll be at the forefront of transforming how science gets done — putting cutting-edge AI tools and world-class research databases into the hands of faculty, researchers, and university leaders who are driving the world’s most important discoveries. This isn’t a routine sales role. It’s a chance to shape the future of research. About the Role As Strategic Engagement Manager, this role is responsible for supporting Elsevier’s Analytical and Data Services strategy across the Americas. The position manages strategic customer engagements, supports key accounts, and helps position Elsevier’s analytical, data, and decision-support products in alignment with customer needs and global portfolio objectives. The role works closely with Account Managers, Product, R&D, technical specialists, Customer Success, and Analytical and Data Services teams to identify opportunities, develop account strategies, support solution positioning, and coordinate resources across complex customer engagements. It involves building and maintaining relationships with senior decision makers, influencers, and technical stakeholders across universities, research institutions, government agencies, consortia, and other major institutional customers. Key responsibilities include conducting strategic account analysis, assessing customer needs, monitoring market trends, supporting discovery and qualification, contributing to RFPs and strategic briefings, and helping customers understand how Elsevier’s Analytical and Data Services offerings support research strategy, benchmarking, funding decisions, workflow improvement, and evidence-based decision-making. The Strategic Engagement Manager also acts as a voice of the customer by sharing market intelligence, adoption patterns, competitive signals, product feedback, technical objections, and unmet needs with internal teams. The role supports business reviews, planning meetings, forecasting, performance reporting, an