Subject Matter Expert – Health System Analyst

Job Summary As a Subject Matter Expert – Health System Analyst supporting the VA's Office of Suicide Prevention (TOPR 0037), you will play a critical role in advancing Elevated Risk Care Management initiatives across the Veterans Health Administration (VHA). You will support the analysis, design, development, and implementation of business processes that directly impact the quality and continuity of care for high-risk Veterans. Working within one of the largest integrated federal healthcare systems in the nation, you will collaborate with VHA stakeholders to evaluate current-state operations, identify gaps, and drive sustainable process improvements at both the VISN and Medical Center levels. The ideal candidate is a seasoned healthcare systems professional who thrives in complex, matrixed federal environments and brings a deep operational understanding of VHA clinical and administrative workflows. You are equally comfortable conducting rigorous analytical work independently and engaging senior government stakeholders to communicate findings and recommendations with clarity and confidence. Primary Responsibilities Lead the analysis of current and future state VHA business processes related to Elevated Risk Care Management, identifying inefficiencies, systemic gaps, and opportunities for process redesign in support of the Office of Suicide Prevention's mission. Design, develop, and implement improved business processes and workflows across VHA Medical Centers and VISNs, ensuring alignment with VHA policy, clinical standards, and Veteran-centered care objectives. Diagnose operational problems within current VHA care management programs by conducting stakeholder interviews, data reviews, and process mapping, and deliver actionable recommendations to government leadership. Monitor the performance of redesigned and reconstructed business processes post-implementation, developing metrics, dashboards, and reporting mechanisms to track effectiveness and ensure continuous im