Supervisor, Centralized Services (West Coast)

We're looking for a west coast Supervisor on our Centralized Services team to help us make specialty medications more accessible and affordable for patients. Keep reading to learn more about the role, our team and why House Rx is the right next step in your career. About the Role As a people manager, this role will play a pivotal piece in ensuring a high functioning team is trained and developed for our customers. This role is critical to the clinical ops organization structure to maintain high team engagement and ensure a safe and productive work environment. This role will report to the Centralized Services leadership team and is critical to delivering exceptional outcomes to our patients and clinic partners. This role requires expertise in one or more centralized services functions (Scheduling, Prior Authorizations, Financial Assistance, Order Management) and a deep understanding of specialty pharmacy workflows. This is a people leader role so previous management experience is strongly preferred. What You’ll Do Lead a team of Specialty Pharmacy Care Coordinators working west coast hours . Provide daily oversight of activities, ensuring team is engaged and consistently delivering exceptional patient care Manage work queues and be a point of escalation for Centralized staff working west coast hours Determine care coordinator deployment across teams, coordinating coverage and training to ensure continuity of service to all live clients Partner with operations leadership on methodology to measure and encourage accountability and consistent execution on core care coordinator functions, including prior authorizations, financial assistance, and patient outreach Focus on coaching, performance management, and professional development to deliver on our commitment to supporting individual growth Provide subject matter expertise to clients on the implementation and ongoing operation of the dispensary operations Develop and maintain internal processes for ongoing dispensary o