Support Analyst - Integrations & Analytics

Crunchtime helps multi-unit restaurants operate every location like their best one. Trusted by 850+ brands across 150,000+ locations worldwide, Crunchtime connects the full operations management lifecycle across inventory management, labor and scheduling, kitchen management, and operations execution, in the industry’s only complete, AI-powered suite. Top operators, including Jersey Mike’s, Five Guys, Smoothie King, Wingstop, and Chili’s, rely on Crunchtime to achieve profitability and deliver great guest experiences every day in every store. To learn more, visit Crunchtime.com . About the role As a Customer Support Analyst, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one. What you’ll do as a Technical Customer Support Analyst Help customers solve problems in the CrunchTime platform Use internal tools to troubleshoot trouble tickets Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that data displayed is accurate. Collaborate with a global team to deliver the ultimate customer experience Support Sales/Success teams with account management and technical support Be a voice of the customer, helping our product and engineering teams better understand our customers' needs Sympathize with the customer’s situation and take pride in finding them a resolution on tickets submitted. What we’re looking for 1-2 years of remote application support experience 2-4 years of customer-facing experience in any industry, but hospitality industry is preferable. Excellent interpersonal and communication skills (written and verbal) Bachelors Degree Able to work in a fast paced environment with multiple competing priorities Ability to prioritize tasks independently based on understanding business impact for the c