Support Engineer

ABOUT ASSEMBLED Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. THE ROLE As a company building for support teams, we take special pride in the support we provide to our customers. We're expanding our Support team and looking for strong technical generalists who love working with customers and are excited to build a world-class support organization. At Assembled, we live by the value that "Assembled is my team and my title"—meaning you'll do whatever is needed to ensure customer success, regardless of whether it falls within a traditional support scope. You'll be the trusted partner for our customers across their entire journey with Assembled. You'll engage with customers through various channels (email, Slack, chat, Zoom calls, live events, and channels we haven't even introduced yet!), meeting customers where and when they need us. We maximize value for our customers across our product suite, including Workforce Management, Assembled AI (our AI-powered agents & co-pilot products), and all Assembled features. You'll handle everything from billing and account questions to product consultation, deep technical troubleshooting, and escalations. Assembled Support sits in the same organization as our Solutions (Implementation) and Customer Success teams. You'll work especi