Support Engineer

Rhino + Jetty is making housing more affordable and accessible for millions of renters each year. We're the market-leading rental housing platform building simpler, more accessible ways for people to move into homes — and for property managers to lease with confidence. Our technology removes friction from the move-in process, lowers upfront costs for renters, and helps property managers make faster, more accurate decisions. We support a network of 3 million rental units nationwide and work with 47 of the NMHC Top 100 property owners, including Greystar, Brookfield, Asset Living, UDR, and more. We pioneered security deposit insurance and continue to push the industry forward with a growing suite of products — from deposit management to lease guarantees and loss-of-employment protection. We're growing quickly, tackling real problems at scale, and building technology that's changing how renting works. This role owns engineering support for our platform. This is a a hands-on engineering position. You’ll be tackling challenging engineering problems related to active production workloads. The role is based in Brazil, where we already have engineers on the team, and works on US Eastern business hours. You will report into our existing engineering organization, and because support touches every part of the platform, this role builds the breadth of knowledge that leads to opportunities on our product engineering teams. In this role, you will: Own the intake, triage, and resolution of inbound engineering support requests across our platform Investigate issues by reading application logs, querying Postgres directly, and tracing requests through our Rails and Python services Resolve issues with quality, readable, testable code where the fix is in scope, and escalate with a clear, evidence-backed writeup where it isn't Work alongside our AI triage tooling, which does first-pass research on incoming tickets, and review, verify, and act on what it surfaces Turn recurring problems