Support Specialist - P - SPECIFIC SHIFT NEEDED PART TIME

What do we do? ACD Connect . is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD’s heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity. What will you do? Assist our client with handling their customer inbound call and email needs. The type of calls will assist with General Portal Support, Billing Support and Client Portal Support. Available Shifts Applicants must be available to work at least three (3) shifts per week, including one Saturday every other weekend. Available shifts (Eastern Time): Day Shift Total Hours Monday 4:30 PM – 10:00 PM EST 5.5 hours Tuesday 4:30 PM – 10:00 PM EST 5.5 hours Wednesday 1:30 PM – 10:00 PM EST 8.5 hours Friday 4:30 PM – 10:00 PM EST 5.5 hours Saturday 4:30 PM – 10:00 PM EST 5.5 hours While the exact responsibilities will vary based on the business needs, the main duties of the Support Specialist role is summarized below. Training The schedule for training will be in the afternoon 9am-5pm Pm EST, Monday-Friday. Responsibilities • Take customer calls and emails and provide accurate, satisfactory answers to their queries and concerns • Guide callers through troubleshooting, navigating the company site or using the products or services • Review customer accounts, providing customer with updates and information about billing and other account items • Collaborate with other Specialists to improve customer service • Perform other related duties as assigned by management What does it take? • USB Headset • Webcam - All training is 100% on camera • Laptop or PC (No tablets/Chromebooks/Macs) • Reliable Broadband internet connection with at least 25 Mbps download capacity and 10 Mbp