System Administrator I

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Responsibilities Provide an amazing customer support experience. Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation, application use, etc). Handle customer requests with Jira, Slack, and email. Receive and respond to incoming IT support requests via Jira, email and Slack. Interface and coordinate with other departments and take part in cross-functional projects. Document and maintain system administration procedures and policies. Shift & Schedule Requirements: Working Hours: Required to work a weekday mid-shift from 3:00 PM to 12:00 AM (midnight). Holiday Coverage: Required to work on public holidays if they fall on a weekday; replacement leave will be provided for working on a public holiday. Your heroic skills: High ability to work independently and as part of a team. Analytical, detail-oriented, and creative problem-solving skills. Proactive mindset and drive to find and address the root causes. High service orientation and ability to see the customer's perspective. Good English knowledge Completed degree in Computer Science, vocational training in Computer sciences or equivalent. Minimum 1 to 3 years of experience in System Administration and IT Tech Support. Active Directory, AzureAD, Google Suite, and Slack user management knowledge. Nice to have: Experience working in an International Agile Environment Excellent problem-solving and troubleshooting skills Strong communication and interpersonal skills Ability to work independently and as part of a team ITIL v4 foundation certification The Global IT Ser