System Administrator I - (IT Service Delivery)

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in. We are on the lookout for a System Administrator I to join our IT Service Delivery team. In this role, you will be responsible for: End-User Support & Troubleshooting Provide on-site and remote end-user support (hardware, software, account/workstation setup) via chat, email, and in person, including scheduled visits to Dmart offices for maintenance and upgrades. Log, prioritise, and resolve tickets by business criticality (Jira, ServiceNow), covering networking, printers, and A/V, partnering with the Infrastructure team on larger projects. IT Administration & Asset Management Track IT assets through their full lifecycle and maintain MDM (JAMF, Intune) compliance across enterprise devices. Support access management (Okta, SailPoint IIQ) and contribute to IT governance and compliance initiatives. Process Improvement & Collaboration Maintain onboarding/offboarding efficiency and IT service KPIs/SLAs. Partner with senior IT team members to improve processes and automation, staying current on emerging tech. AI-Enabled Support & Tooling Use AI assistants (Copilot, Claude, ChatGPT, Gemini) to speed up troubleshooting, draft knowledge-base articles, and summarise recurring issues. Pilot AI-assisted automations (prompt templates, scripts, no-code tools) to cut manual work in ticket