Systems Administrator

CAREER OPPORTUNITY We’re seeking a hands-on Systems Administrator to support the technology that keeps our team productive and connected. This role will provision access and user accounts, manage and configure SaaS applications, prepare and maintain end-user laptops, support conference room technology, track hardware inventory, and work with our global team to resolve helpdesk tickets. The ideal candidate is interested in learning new technologies, service-oriented, organized, security-conscious, and comfortable balancing day-to-day support with proactive improvements to IT systems and processes. This role is part of the IT Team and reports to the Director of IT. This position collaborates with a talented team of IT professionals responsible for building and supporting the company cloud and SaaS environments, as well as the facility technology and end-user hardware and software. The typical work schedule falls within a nine-hour window from Monday to Friday between 7:00 a.m. and 7:00 p.m. Pacific time, but specific days and hours will adjust according to the company’s evolving needs. Flexibility is key, as occasional evenings, weekends, or late nights may be required to provide support for a global workforce and customer base. This role may also involve participation in an on-call rotation to ensure 24/7 operational continuity. ESSENTIAL DUTIES AND RESPONSIBILITIES SaaS platform administration, access management, and end-user lifecycle management Manage employee onboarding and offboarding procedures, including equipment provisioning, account setup, system access, roles and permissions, and access removal. Troubleshoot application, access, authentication, and integration issues. Conduct periodic access reviews and maintain accurate records of applications, ownership, licensing, and user access. Coordinate with vendors and internal stakeholders to resolve issues and support application changes. Help desk and end-user support Provide timely hardware, software, and syst