Systems Engineer (Level 1)

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together What is the role Monday - Friday 40 hour working week. Based in Nelson, as a Systems Engineer covering sites from the West Coast through to Blenheim, you will deliver end-to-end technical support across hardware, software, and infrastructure, including troubleshooting and system configuration. You will be responsible for maintaining reliable performance across desktop, server, cloud, and network environments, ensuring all services meet agreed SLA standards. The role also involves collaborating with internal teams, leading technical initiatives, and supporting and mentoring other engineers. This position requires travel between sites, so flexibility is important. A company vehicle is available for out-of-town travel. Must be a NZ Citizen or hold permanent residency Must have a NZ Driver's License (Full or Restricted) Responsibilities: Provide remote and onsite support for desktop, server, cloud, and network environments Troubleshoot and resolve hardware, software, and network issues, including escalations and vendor coordination Configure, deploy, and test PCs, ser