Systems Operations Support Analyst

About Us Hungryroot is using AI to build the most consumer-centric food and wellness company to ever exist. We act as your personal assistant for healthy living—getting to know your goals, lifestyle, and budget, and recommending and delivering healthy groceries, easy recipes, and essential supplements for you and your family. It’s the easiest way to eat healthy, achieve your goals, save time, and discover new foods. We believe food is the foundation of health, convenience should not mean compromise, and that everyone is unique in how they eat and live. That’s why we’re building a future in which healthy living is both easy and enjoyable. Hungryroot is a distributed team of top talent across 28+ U.S. states. While we have a headquarters in New York City, our remote-first culture emphasizes collaboration, team-building, and flexibility. Expect regular virtual team events, strong ownership and accountability, and an annual company retreat. About the Role We are seeking a proactive Systems Operations Support Analyst to support our fulfillment platform and operational systems during off-hours. This role is responsible for monitoring production systems, investigating incidents, troubleshooting operational issues, and ensuring fulfillment operations continue running smoothly. During your shift, you'll often be the primary engineering resource supporting the business. The ideal candidate is naturally curious, enjoys solving technical problems, and knows how to investigate issues across logs, databases, APIs, and application code before escalating when necessary. The ideal candidate thrives on detailed execution, possesses strong foundational Python, JSON, and SQL skills, and can communicate complex technical issues clearly and concisely in English. The expected hours are Mon-Fri 3pm-11pm EST, with every other weekend on call. You can work remotely anywhere in the US. For the first month, the hours will be 9am-5pm EST for training. Upon successful completion of training, it