Team Lead - Sportsbook QA

What Are We Building? Hard Rock Digital is on a mission to become the best online sportsbook, casino, and social gaming company in the world. We're building a team that is passionate about learning, operating, and creating new products and technologies for millions of consumers. We care deeply about every customer interaction, experience, and insight, and strive to always act authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space, ready to join us? What's the position? We are seeking a detail-obsessed and driven Team Lead to join our Sportsbook QA team, reporting directly to the Manager, Sportsbook Content Optimization. In this role, you will lead, mentor, and develop a team of QA Analysts who act as the owners of the app, taking ownership of the day-to-day QA processes that keep our sportsbook accurate, relevant, and compliant. The QA team are the owners of the app, the customer's advocate and the eyes and ears ensuring every market, price, and offer that reaches our platform is accurate, relevant, and compliant. Through real-time monitoring, systematic checklist execution, and sharp pattern recognition, the team identifies issues before they impact customers, escalates them quickly, and partners across the business to drive them to resolution. The team works closely with Trading, Product Operations, Content Operations, Event Control, Planning, Product, CRM, Marketing, and Promo, along with internal stakeholders. As Team Lead, you will be the go-to person on shift for your analysts, own the team's schedule and reporting, and support the Manager in executing the wider quality strategy. You'll balance hands-on QA work with the responsibility of developing your people and raising the standard of everything the team produces. Key Responsibilities Qu