Technical Account Manager

About Us Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence. We help health plans break down data silos to create a single, trusted data foundation. That foundation powers better decisions—so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike. Backed by $100M from top investors, we’re tackling big challenges in an industry that’s ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data to support automation, prioritization, and decision workflows—and it’s why we are leading the way. Our innovation begins with people. We are bold, curious, and collaborative—because the best ideas come from working together. We embrace the thoughtful use of AI and automation to drive innovation and efficiency, and we look for individuals who are curious and adaptable—those excited to leverage emerging technologies to enhance how we work—while keeping human insight, connection, and our clients at the center of every decision. Ready to make an impact? Join us and let’s build the future together. About the Role We’re looking for an experienced Technical Account Manager (TAM) to support our US healthcare clients. In this role, you’ll act as the technical bridge between customers, product implementation, and support teams—ensuring successful go‑lives, resolving complex data issues, and helping clients realize the full value of our data platform. This role blends healthcare domain expertise, technical problem‑solving, and customer relationship management in a fast‑paced, highly collaborative environment. Your day to day Serve as the primary technical point of contact for a portfolio of Medicaid clients Analyze and troubleshoot data quality and platform issues across Medicaid (T‑MSIS), claims, eligibility, provider, and clinical da