Technical Account Manager, Enterprise- San Francisco HQ

About Orb: Orb is redefining what billing software can be, turning one of the most complex parts of running a business into a strategic driver of growth. We're building the revenue design platform that helps teams automate billing, evolve pricing, and grow revenue with confidence. We work with companies like Vercel, Pinecone, Perplexity, and Replit to help them price smarter, bill accurately, and capture more of the revenue they've earned. Backed by $44.1M in funding from top investors like Mayfield, Menlo Ventures, and Greylock, we're a team that moves fast, holds itself to high standards, and is serious about changing how companies grow. For SF Bay Area and NYC residents, we've built a hybrid work culture where we are in office 3 days/week. For remote roles, we ask you to join us in person 1x per quarter. Our values, customer centricity, minutes matter, run with it, attention to detail, and go further together are at the core of everything we do. About the role: As a Technical Account Manager for Enterprise, you'll own the most complex, highest-stakes customer relationships at Orb. You'll be the primary technical and strategic point of contact for large enterprise accounts from pre-go-live through deep ongoing adoption — deeply embedded in their success. This is not a relationship management role with a light technical layer. You'll bring serious implementation depth, helping enterprise customers architect their Orb integration and navigate the surrounding ecosystem: ERP systems like NetSuite, CRMs like Salesforce, data pipelines, and internal billing infrastructure. You'll be the person customers call when something is hard, urgent, or unclear — and you'll know how to unblock them. You'll work closely with Implementation Architects, Technical Support Engineers, and Product to turn customer patterns into platform improvements. You think in systems, act with urgency, and hold a high bar for quality. In this role, you will: - Own onboarding and implementation for en