Technical Account Manager

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Technical Account Manager (TAM) will play a pivotal role in guiding senior level customer contacts towards optimizing their Contact Center operations, ensuring best practices are effectively implemented. With a strong foundation in technical account management, customer satisfaction, and solution deployment, the ideal candidate will thrive in the premise-based or hosted telecommunications software industry. The ideal candidate will have in-depth implementation, consulting and customer relationship management experience with one of the following Contact Center Platforms: Five9, Genesys, Cisco, Nuance, Avaya, Aspect, NICE. Key Responsibilities: Manage Enterprise Clients that have subscribed to Five9 Technical Account Management Services. Effectively communicate project plans, progress and status both internally and to Customer organization. Leverage existing knowledgebase to find use cases relevant to customers and proactively deliver solutions to meet customers’ business objectives. Analyze, support and provide consultative best practices for the Five9 call center software solution in a wide array of configurations and customer environments both remotely and on-site. Partner with Customers to optimize the Five9 call center software solution. Articulate the value of Five9’s Services through presentations, demonstrations and open discussion with customers. Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. Develop materials in-li