Technical Account Manager Lead AMER

ABOUT US: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers. ABOUT THE ROLE: We are looking for an empathetic and proactive AMER TAM Lead to join Talon.One. You will be responsible for transitioning our AMER Technical Account Management team from a reactive model to a self-sufficient, proactive powerhouse. This is a hands-on leadership role that requires a balance of technical aptitude and a deep commitment to building trust within a growing team. The AMER TAM team currently consists of 9 high-performing members. Our mission is to maintain strong client relationships and deep product knowledge while establishing the scalable processes needed to reduce ad hoc firefighting. Reporting directly to the Head of Technical Account Management, you will join a collaborative team that prioritizes flexibility and agility over rigid enterprise constraints, working in close partnership with the AMER CSM Lead. This is a full-time role based in New York or Boston. ONCE YOU ARE HERE YOU WILL: Oversee the day-to-day operations of the AMER Technical Account Management team, ensuring high-quality service delivery and client satisfaction Transition the team toward a proactive model by implementing systems that enable members to handle complex issues independently Build high levels of trust and psychological safety, creating an environment where team members feel supported and empowered Provide hands-on mentorship on problem-solving, client management, and technical platform capabilities Establish and refine scalable tools and workflows to manage team growth and workload distri