Technical Account Manager - Mid-West Zone (USA - Remote)

Job Title Technical Account Manager - Mid-West Zone (USA - Remote) Job Description Technical Account Manager, Mid-west Zone (Remote) Serve as the trusted technical leader for major healthcare accounts, proactively managing system performance, strengthening stakeholder relationships, and driving stability, innovation, and long-term customer success across Philips ’ managed services solutions. Your role: Serve as a single point of contact to ensure systems are healthy and up and running Provide regular updates on solution performance Monitors trends in case management & engages with customer support to drive resolution to ensure speedy resolution of escalated customer issues You're the right fit if: You have a Bachelors Degree and 5+ years’ experience in complex health system IT environments 3+ years’ experience in consultative, post-sales enterprise solutions using client/server architecture. Additional experience in supporting clinical and/or health care applications a plus. 3+ years’ experience planning and implementing large software installations or managing them after installation. Extensive knowledge of medical imaging systems, DICOM, and HL7 messaging standards. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a field role About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve th