Technical Account Manager

About Us Orkes is a platform for developers to build durable, distributed event driven applications. Based on the popular open source orchestration engine Conductor, Orkes lets developers focus on faster go to market with applications, scaling them to handle billions of workflows without having to worry about failures, scalability or visibility into the executions. The Technical Account Manager (TAM) is responsible for providing high-quality technical support to customers, managing the customer relationship post-sale, and ensuring the successful implementation and ongoing usage of the company’s products. The TAM acts as a trusted advisor, helping customers to achieve their business goals through the effective use of the company's solutions. Your day-to-day at Orkes : . Customer Relationship Management: Serve as the primary point of contact for assigned customers, developing a deep understanding of their business and technical environments. Build and maintain strong, long-term relationships with key stakeholders. Regularly engage with customers to ensure satisfaction, address concerns, and understand their evolving needs. Technical Support and Solutions: Provide expert technical guidance and support to customers, ensuring the successful implementation and operation of the company's products. Troubleshoot and resolve technical issues, collaborating with internal technical teams as needed. Develop and deliver technical training and product demonstrations to customers. Account Management: Monitor and report on the status of customer accounts, including usage metrics, service adoption, and potential upsell opportunities. Proactively identify and address risks to customer success and retention. Work closely with sales and customer success teams to ensure alignment on account strategies and goals. Customer Advocacy: Act as a customer advocate within the company, ensuring customer feedback is heard and acted upon. Collaborate with product management and development teams to