Technical Account Manager (Philippines)

At Oscilar, we're building the most advanced AI Risk Decisioning™ Platform. Banks, fintechs, and digitally native organizations rely on us to manage their fraud, credit, and compliance risk with the power of AI. If you're passionate about solving complex problems and making the internet safer for everyone this is your place. Why Join Us? - Mission-driven teams: Work alongside industry veterans from Meta, Uber, Citi, and Confluent, all united by a shared goal to make the digital world safer. - Ownership and impact: We believe in extreme ownership. You'll be empowered to take responsibility, move fast, and make decisions that drive our mission forward. - Innovate at the cutting edge: Your work will shape how modern finance detects fraud and manages risk. ROLE OVERVIEW: The Technical Account Manager (TAM) is responsible for cultivating and maintaining strong relationships within assigned accounts; ensuring high levels of customer satisfaction and recognition of ROI that lead to strong renewals and growth opportunities. You will serve as the true quarterback for your customers, owning engagement from onboarding through value realization, renewal, and expansion. You will combine technical fluency with executive presence to ensure customers integrate Oscilar successfully, achieve rapid ROI, and grow their relationship with us. This is a hands-on and cross-functional role, requiring close collaboration with Solutions Architects, Product, Engineering, Account Executives, and Sales Engineers. KEY RESPONSIBILITIES: CUSTOMER ENGAGEMENT - Act as the primary owner for assigned customers — accountable for onboarding, adoption, value realization, renewal, and expansion. - Build trusted relationships with customer executives and decision-makers, ensuring alignment at both technical and business levels. - Manage regular cadence: weekly cadence, Exec summaries - customer & internal, adoption strategy and plan, and executive business reviews (EBRs). - Partner with AEs and SEs on renew