Technical Account Manager

Description: SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: Job Summary: The Technical Account Manager (TAM) drives confidence in future growth opportunities by maintaining a stable technical solution and ongoing alignment that lay the foundation for business transformation. They proactively prescribe enhancements to a customer’s solution utilizing insights and trends. The TAM elevates the customer experience of the customer by advocating for continuous improvement efforts. Essential Responsibilities / Duties Build and maintain collaborative, operational relationships with suppliers, retailers, and internal SPS teams Elevate the customer experience by advocating for continuous improvement and acting as a liaison in cross-departmental discussions and projects Proactively prescribe ongoing enhancements to key stakeholders utilizing data insights and trends Lead or participate in multiple ongoing customer projects and demonstrate adaptability when faced with potentially conflicting priorities Maintain appropriate communication with key stakeholders in account portfolio, including facilitation of business reviews Reduce demand for support through proactive customer engagements, data monitoring and increased success rates Act as a technical elevation point of contact for designated accounts and coordinate with internal teams to reach issue resolution Minimum Requirements Bachelor’s degree and a minimum of 2 years of related experience; or equivalent combination of education and experience Ability to work successfully with key stakeholders across all levels and functions Demonstrated strong verbal and written communication skills, including the abil