Technical Account Manager

What you can expect We are looking for an exceptional Technical Account Manager (TAM) to join our Premier Support and Technical Account Management team. In this role, you will build, develop, and maintain strategic partnerships with enterprise customers, ensuring their success with Zoom products and services. By fostering impactful relationships with customers and internal teams, you will drive customer satisfaction, long-term success, and overall happiness with the Zoom experience. About the Team The TAM team plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated technical consultants for customers. We provide our customers with valuable resources that enable them to succeed with our solutions, and we effectively manage internal procedures and collaborate across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence. Responsibilities Serving as a technical subject-matter expert on Zoom’s architecture and video/audio collaboration space Partnering closely with the customer account team to drive and strengthen the customer relationship Be the primary point of contact to drive complex technical escalations towards timely resolution Provide technical consultations for architecture integration and service optimization Managing technical feature requests and requirements that are key to the customer’s success and process workflow Developing a trusted technical advisor relationship with customers and providing recommendations based on the Zoom product suite to address their business needs Partnering with Customer Success Manager to notify customers about product enhancements and incremental product releases Being the Voice of Customer internally within Zoom to drive prioritization of business needs for our customers, working with the assigned Customer Success Manager What we’re looking for Hold a Bachelor's degree in Engineering,