Technical Administrator- CLM Systems

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Summary The Technical Administrator – CLM Systems will serve as the primary owner and administrator of athenahealth ’s Contract Lifecycle Management platform, Agiloft. This role is responsible for configuration, optimization, and ongoing support of contract management workflows, ensuring the platform effectively supports Legal, Procurement, and other business stakeholders. This individual will act as a process enabler who translates business requirements into scalable system design and takes ownership of the CLM platform’s health, reliability, and evolution. About the Team This role partners closely with Legal Operations and IT to drive platform adoption, streamline contract processes, and enable scalable, data-driven legal workflows. Over time, the scope may expand to include additional legal technology tools such as Harvey, RelativityOne, and ServiceNow, with an expectation of growing into broader Legal Systems ownership. Core Responsibilities Agiloft platform ownership Serve as the primary system administrator for Agiloft. Manage user administration, configuration, permissions, and system governance. Configure and maintain workflows, approvals, templates, clause libraries, and automation rules. Design and implement new functionality and improve existing workflows. Manage releases, enhancements, and ongoing platform optimization. Ensure performance, reliability, and data integrity across the contract lifecycle. Provide end-user support, training, and issue triage/resolution. Workflow optimization and legal process enablement Partner with Legal Operations and business stakeholders to design scalable contract workflows. Identify opportunities to reduce manual effort, improve cycle times, and increase automation. Support contract intake, tracking, approval routing, and reporting capabilities. Integrations and technical enablement Mana