Technical Applications Scientist

At Element Biosciences, we are passionate about our mission to empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness. We are seeking an experienced Technical Applications Scientist who will play a pivotal role in addressing applications and informatics inquiries and concerns for our customers. This position requires exceptional technical proficiency, customer management skills, and an ability to work cross functionally with Commercial and R&D partners to deliver a strong end user experience. This role will report to the Senior Manager of Technical Support and will be based in San Diego Headquarters. If you possess the following and want to make a meaningful impact, we invite you to explore this role. Essential Functions and Responsibilities: Provide frontline customer support for applications and informatics related customer inquiries and issues Triage general customer complaints and delineate applications vs software vs hardware issues that may require the dispatching of Element Field Service Engineers or Field Application Scientists Support the management of applications and informatics customer escalations requiring internal R&D and Operations support Review instrument run logs and query databases to identify and troubleshoot issues over the phone or email Provide customer feedback to internal teams to drive design change recommendations with a strong end-user focus Identify root causes to applications and informatics issues and propose recommendations to influence and drive customer success Develop creative and effective support strategies, guidance to service manuals, and creation of procedures for new products and product updates Develop and validate application